Terms and Conditions

These terms and conditions set out the rules for using the Wolf Spins platform and explain the relationship between us and people who register and play. We provide online casino services and related account features; by creating an account you accept these conditions and any specific promotional terms that apply to your activity.

Account responsibilities

Players must keep their account details accurate and secure. You are responsible for activity under your username and for safeguarding your password. Do not share access credentials. We may suspend or close accounts where we suspect unauthorised use, fraud, bonus abuse or any breach of these terms.

Eligibility requirements

To open an account you must be at least 18 years old and eligible to gamble under applicable laws in your jurisdiction. Only one account per person is permitted. We may refuse registration or restrict access from certain jurisdictions. Account opening and withdrawals are subject to identity and source-of-funds checks as part of our verification procedures.

Acceptable platform use

Use of the platform is permitted only for lawful recreational gambling. Prohibited conduct includes, but is not limited to, money laundering, creating multiple accounts to circumvent limits, collusion, supplying false information, and using automated software to access services. We reserve the right to investigate suspected misuse and to take appropriate action including account suspension, retention of balances where fraud is proven, and reporting to relevant authorities when required by law.

General bonus and promotion rules

Promotions and welcome offers are subject to specific terms shown on each promotion page. Typical conditions include wagering requirements, eligible games, maximum bet limits while a bonus is active, and expiry periods. Wagering and conversion limits vary by offer and will be made available before you opt in. We may withdraw, change or cancel promotions at our discretion where permitted by law.

Deposits and withdrawals

Available payment methods and transaction limits are shown on the cashier. Minimum deposit amounts and minimum withdrawal amounts apply - for example, minimum deposits are commonly £10 and minimum withdrawals £20. Transaction fees may apply and will be displayed during the payment process. Withdrawals are subject to verification checks, and processing times depend on the chosen method and banking partners.

Verification and limits

Before processing withdrawals we may request documentation to verify identity, address or source of funds. We may impose deposit, loss or stake limits for responsible play and to manage risk; you can also set personal limits through account settings.

Dispute resolution

If you have a complaint please contact our support team in the first instance. We will investigate and respond to disputes in line with our internal procedures. If a matter remains unresolved, we will consider referral to an independent dispute resolution service where applicable.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via account notice or email. Continued use of the service after notification constitutes acceptance of the revised terms. For specific queries about these terms please contact [email protected].